Products returned to Velosport for credit are subject to the following terms and conditions:
The returned products must be in the unused original condition, including ALL original packaging and tags, with all tags still attached to garments.
The customer must pay for postage/freight of returns and goods sent to the address shown on your invoice, within 10 working days from the purchase date.
Original invoice should be included, clearly marking the items you are returning and the reason for the return.
Original postage costs are not refundable. However, if you are returning an item for exchange (same style, wrong sizing), we will pay postage on the outward parcel.
In the unlikely event that you have received a product in error that you did not order, please return it to us, and we will credit you and reimburse you for reasonable postage of the products back to us.
In the unlikely event that there is a fault with a product that we are responsible for, we will either send you a replacement or give you a full refund.